Contact Serviceflow Pty Ltd.
Whether you need a one-off project or ongoing operations support, the fastest way to reach us is by email. We read every message personally and reply within one business day.
Contact details
Email is the best way to reach us. Include a short summary of what you need help with and we will come back to you with next steps or a scope for a quote.
Business hours
- Monday9:00 am – 5:30 pm
- Tuesday9:00 am – 5:30 pm
- Wednesday9:00 am – 5:30 pm
- Thursday9:00 am – 5:30 pm
- Friday9:00 am – 5:30 pm
- SaturdayBy appointment
- SundayClosed
All times are Melbourne time (AEST/AEDT). Public holiday cover can be arranged for critical deadlines.
Where we work
We are based in Melbourne VIC and support businesses across the metropolitan area and Australia-wide. Most of our work is delivered remotely, so distance is rarely a barrier — see our service areas page for details.
What happens next
- You send an email or complete the enquiry form on this page.
- We reply within one business day to clarify what you need.
- If it looks like a good fit, we provide a written scope and quote — see get a quote.
- Once approved, work begins on an agreed start date.
Send an enquiry
Complete the form below and it will open a pre-filled email in your mail application, addressed to ceo@serviceflowau.space. Press send in your mail app to submit it.
Prefer to go straight to a quote?
If you already know what you need, skip the back-and-forth and request a detailed written quote directly. Most quotes are returned within two business days.
Request a quoteNot sure what you need?
That is completely fine. Many clients start with a general enquiry about their day-to-day bottlenecks. Read about our services or why businesses choose us to see if we align.
Common questions about contacting us
How quickly will I get a reply?
Enquiries received during business hours are usually answered the same day, and everything else within one business day. If your matter is urgent, mention the deadline in your subject line.
Do you take on one-off jobs?
Yes. We handle both single projects — such as tidying up an inbox, documenting a process or setting up a system — and ongoing monthly operations support.
Can we meet in person in Melbourne?
For Melbourne VIC clients, in-person kick-off meetings can be arranged where it makes sense. Most of the day-to-day work happens remotely by email and video call, which keeps costs down.
What information should I include in my first email?
A short description of your business, what is causing friction, and any deadline you are working towards is enough to get started. We will ask follow-up questions from there.