1. Our commitment
Serviceflow Pty Ltd. respects your privacy and is committed to handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and all other applicable Australian privacy laws. This policy applies to all services provided by Serviceflow Pty Ltd., including business services and operations support delivered from our Melbourne VIC base.
2. Personal information we collect
We may collect the following kinds of personal information, depending on the nature of your enquiry or engagement:
- Contact details such as your name, business name, email address and mailing address;
- Details of your enquiry, including information about the business services or operations support you require;
- Records of communications between you and us, including emails sent to ceo@serviceflowau.space;
- Information relevant to quoting, onboarding and delivering services to you or your organisation;
- Website usage data such as pages visited, browser type and referring pages.
3. How we collect personal information
We collect personal information in a variety of ways, including:
- Directly from you, when you complete forms on this website, contact us by email at ceo@serviceflowau.space, or engage us for services;
- From third parties you authorise, such as a referrer or a colleague making an enquiry on your behalf;
- Automatically, through the use of cookies and analytics tools when you browse serviceflowau.space.
Where practicable, we will collect personal information directly from you and inform you of the purpose of collection.
4. Purposes for which we collect and use personal information
We collect, hold and use personal information for purposes including:
- Responding to enquiries and providing quotes for our services;
- Delivering business services and operations support to our clients;
- Administering client accounts, billing and records;
- Improving our website, services and customer experience;
- Complying with our legal and regulatory obligations under Australian law.
We will not use or disclose personal information for a purpose other than the primary purpose of collection, unless you consent or the use is permitted or required by law.
5. Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality, remember your preferences and analyse site traffic. You may adjust your browser settings to refuse cookies, although some features of the website may not function fully as a result.
6. Disclosure of personal information
We may disclose personal information to:
- Service providers who assist us with hosting, analytics, email, payment processing or administrative functions, bound by confidentiality obligations;
- Professional advisers such as accountants, auditors and lawyers, where reasonably required;
- Government agencies, regulators or courts where required or authorised by Australian law.
We do not sell personal information to third parties. Where personal information is disclosed to service providers located overseas, we take reasonable steps to ensure those recipients comply with the Australian Privacy Principles.
7. Data security
We take reasonable steps to protect personal information from misuse, interference, unauthorised access, modification or disclosure. Measures include access controls, secure storage systems, and staff procedures aligned with the APPs. When personal information is no longer required for a permitted purpose, we take reasonable steps to destroy or de-identify it in accordance with our record-keeping obligations.
8. Access to and correction of your personal information
You have a right to request access to the personal information we hold about you and to request correction of any information that is inaccurate, out-of-date, incomplete, irrelevant or misleading. To make a request, please email ceo@serviceflowau.space. We will respond within a reasonable timeframe. In some circumstances, we may decline a request where permitted under the Privacy Act 1988 (Cth); if so, we will provide written reasons and information about available complaint avenues.
9. Marketing communications
If you receive marketing communications from us and wish to opt out, you may reply to the message or email ceo@serviceflowau.space with your request, and we will act on it promptly in accordance with the Spam Act 2003 (Cth) and the Australian Privacy Principles.
10. Anonymity and pseudonymity
Where practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our business services. However, we may need to identify you to provide a quote, deliver services, or comply with legal obligations.
11. Complaints and disputes
If you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), please lodge a complaint by emailing ceo@serviceflowau.space. We will acknowledge your complaint, investigate the matter and provide a written response within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page at serviceflowau.space/privacy.html. Continued use of our website or services after an update constitutes acceptance of the revised policy.
13. Contact us
For all privacy-related matters, including access requests, corrections and complaints, please contact:
Serviceflow Pty Ltd. (ABN )
Melbourne VIC, Australia
Email: ceo@serviceflowau.space
Website: serviceflowau.space