Terms of Service

These Terms of Service (“Terms”) govern the provision of business services and operations support by Serviceflow Pty Ltd (ABN ) (“Serviceflow”, “we”, “us” or “our”) to you (“Client” or “you”). By engaging our services, requesting a quote, or using our website at https://serviceflowau.space, you agree to be bound by these Terms.

1. About these Terms

These Terms apply to all quotations, engagements, and services provided by Serviceflow unless otherwise agreed in writing. Where a signed service agreement or engagement letter exists, that document applies alongside these Terms. If there is any inconsistency, the signed agreement will prevail to the extent of the inconsistency.

2. Our Services

Serviceflow provides business services and operations support, which may include administrative support, process and workflow improvement, operational documentation, procurement coordination, and related advisory services. The specific scope, deliverables, and timelines for any engagement will be set out in your quotation or engagement documentation. Any changes to scope must be agreed in writing and may affect fees and timeframes.

3. Quotations and Engagements

• Quotations provided by Serviceflow are valid for 30 days from the date of issue unless otherwise stated.
• Quotations are based on the information you provide. If the scope of work changes, we may issue a revised quotation.
• An engagement commences when you accept a quotation in writing (including by email) or as otherwise agreed.
• Some engagements may require a deposit or upfront payment, which will be clearly stated in your quotation.

4. Fees and Payment

• Fees are set out in your quotation and are payable in Australian dollars (AUD) unless otherwise agreed.
• Invoices are payable within 14 days of the invoice date unless otherwise agreed in writing.
• Where services are charged on an hourly or daily basis, time is recorded in increments agreed in your engagement documentation.
• Overdue amounts may attract interest and reasonable recovery costs as permitted by law.
• You are responsible for any taxes applicable to the services, other than Australian income tax payable by Serviceflow on its own income.

5. Client Obligations

To enable us to provide the services, you agree to:

• Provide accurate, complete, and timely information, documents, and access as reasonably required;
• Respond to requests for feedback or approvals within a reasonable time;
• Ensure you hold all necessary rights, licences, and permissions for any materials you supply to us;
• Comply with all applicable laws in connection with your use of our services.

Delays caused by a failure to meet these obligations may affect agreed timeframes and, where applicable, result in additional fees.

6. Intellectual Property

All pre-existing intellectual property of Serviceflow, including our templates, methodologies, tools, and frameworks, remains our property. Upon full payment of applicable fees, you are granted a perpetual, non-exclusive, non-transferable licence to use deliverables created for you for your internal business purposes. You retain ownership of materials you supply to us.

7. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party in connection with an engagement, and to use that information only for the purpose of providing or receiving the services. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

8. Limitation of Liability

• To the fullest extent permitted by law, Serviceflow is not liable for indirect, incidental, special, or consequential loss, including loss of profit, revenue, or data.
• Where liability cannot be excluded, our total aggregate liability arising out of or in connection with an engagement is limited to the fees paid by you for the services giving rise to the claim, or, where the Competition and Consumer Act 2010 (Cth) permits, to the resupply of the relevant services or the cost of that resupply.

9. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), or any other statutory consumer guarantees that cannot lawfully be excluded. Where services are supplied to you and you are a “consumer” under the Australian Consumer Law, our services come with guarantees that cannot be excluded, including that services will be rendered with due care and skill and will be reasonably fit for purpose.

10. Privacy

We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). By engaging our services, you consent to the collection, use, and disclosure of information as described in that policy.

11. Suspension and Termination

• Either party may terminate an engagement by giving 14 days’ written notice to the other party, unless a different notice period is agreed in your engagement documentation.
• Either party may terminate immediately by written notice if the other party commits a material breach that is not remedied within 14 days of written notice, or becomes insolvent.
• Upon termination, you must pay for all services performed and expenses incurred up to the date of termination.

12. Force Majeure

Neither party is liable for delays or failures in performance caused by events beyond its reasonable control, including natural disasters, industrial action, government restrictions, or serious disruptions to utilities or communications networks. Affected parties must notify the other as soon as practicable and work in good faith to resume performance.

13. General

• These Terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria.
• If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force.
• These Terms, together with any accepted quotation or signed agreement, form the entire agreement between the parties in relation to the services.
• We may update these Terms from time to time. The current version published on this website applies to new engagements.

14. Contact

If you have questions about these Terms, or wish to give notice under them, please contact us:

• Business name: Serviceflow Pty Ltd (ABN )
• Location: Melbourne VIC, Australia
• Email: ceo@serviceflowau.space
• Online: Contact page or request a free quote